DELIVERY & RETURNS

Processing Time

I sew and embroider all the elements of my items by hand; therefore, your order will be ready to ship 1-3 weeks after the order is placed.

Please contact me if you need your item sooner.

 

Shipping Times & Costs

 

CountryShipping Class Costs First ItemEstimated Shipping Times Tracking Information
UK2nd ClassFREE3-5 working days No
1st Class£1.501-3 working daysNo
Europe Standard Shipping£3.503-5 working daysNo
Standard Tracked£8.503-5 working daysYes
WorldwideStandard Shipping * £4.505-10 working days No
Standard Tracked** £9.505-10 working daysYes

I ship from England via Royal Mail.

Due to coronavirus restrictions, I currently post all orders through the post box to avoid unnecessary trips to the Post Office, which means that proof of postage is not available. Thank you for your understanding.

* Many countries are experiencing shipping delays at the moment, so I am not using Worldwide Standard Shipping as it does not track items. I will resume Worldwide Standard Shipping as soon as everything returns to normal.

** Standard Tracked Shipping for some countries includes end-to-end tracking with online confirmation and signature on delivery, while for other countries it includes tracking in the UK and a signature on delivery. Please contact me before purchasing if you would like to know more about the tracking information for your country.

Returns & Exchanges

I always want you to be happy with your purchase. If for any reason you are not satisfied with your items, you can return them in their original condition for a refund. Returns must be postmarked no later than 7 days after receiving.

Personalised items cannot be returned or exchanged.

If for any reason there is a problem with a personalised item, please let me know and I will be happy to work with you to find a solution.

 

Cancellations

Due to handmade nature of the products, I don’t accept cancellations.