DELIVERY & RETURNS

Processing & Shipping times

I sew and embroider by hand all the elements of my items, so there is 1-3 weeks waiting time once you place your order before it is complete.

Please contact me if you need your item sooner than that.

I ship from England via Royal Mail.

Average shipping time for the UK – 2-5 working days.

Worldwide average shipping time – 7-10 working days.

Returns & Exchanges

I always want you to be happy with your purchase. If for any reason you are not satisfied with your items, you can return them in their original condition for a refund. Returns must be postmarked no later than 7 days after receiving.

The personalised items can’t be returned or exchanged.

If for any reason you have a problem with a personalised item, please let me know and I’ll be happy to work with you to find a solution.

Cancellations

Due to handmade nature of the products, I don’t accept cancellations.