DELIVERY & RETURNS
I sew and embroider all the elements of my items by hand; therefore, your order will be ready to ship 1-3 weeks after the order is placed.
Please contact me if you need your item sooner.
Shipping Times & Costs
|Country||Shipping Class||Costs First Item||Estimated Shipping Times||Tracking Information|
|UK||2nd Class||FREE||3-5 working days||No|
|1st Class||£1.50||1-3 working days||No|
|Europe||Standard Shipping||£3.50||3-5 working days||No|
|Standard Tracked||£8.50||3-5 working days||Yes|
|Worldwide||Standard Shipping *||£4.50||5-10 working days||No|
|Standard Tracked**||£9.50||5-10 working days||Yes|
I ship from England via Royal Mail.
Due to coronavirus restrictions, I currently post all orders through the post box to avoid unnecessary trips to the Post Office, which means that proof of postage is not available. Thank you for your understanding.
* Many countries are experiencing shipping delays at the moment, so I am not using Worldwide Standard Shipping as it does not track items. I will resume Worldwide Standard Shipping as soon as everything returns to normal.
** Standard Tracked Shipping for some countries includes end-to-end tracking with online confirmation and signature on delivery, while for other countries it includes tracking in the UK and a signature on delivery. Please contact me before purchasing if you would like to know more about the tracking information for your country.
Returns & Exchanges
I always want you to be happy with your purchase. If for any reason you are not satisfied with your items, you can return them in their original condition for a refund. Returns must be postmarked no later than 7 days after receiving.
Personalised items cannot be returned or exchanged.
If for any reason there is a problem with a personalised item, please let me know and I will be happy to work with you to find a solution.
Due to handmade nature of the products, I don’t accept cancellations.