Processing Time
I sew and embroider all the elements of my items by hand; therefore, your order will be ready to ship 1-3 weeks after the order is placed.
Please contact me if you need your item sooner.
Shipping Times & Costs
| Country | Shipping Class | Costs First Item | Estimated Shipping Times | Tracking Information |
|---|---|---|---|---|
| UK | 2nd Class | FREE | 3-5 working days | No |
| 1st Class | £1.50 | 1-3 working days | No | |
| Europe | Standard Shipping | £3.50 | 3-5 working days | No |
| Standard Tracked | £8.50 | 3-5 working days | Yes | |
| Worldwide | Standard Shipping * | £4.50 | 5-10 working days | No |
| Standard Tracked** | £9.50 | 5-10 working days | Yes |
I ship from England via Royal Mail.
Due to coronavirus restrictions, I currently post all orders through the post box to avoid unnecessary trips to the Post Office, which means that proof of postage is not available. Thank you for your understanding.
* Many countries are experiencing shipping delays at the moment, so I am not using Worldwide Standard Shipping as it does not track items. I will resume Worldwide Standard Shipping as soon as everything returns to normal.
** Standard Tracked Shipping for some countries includes end-to-end tracking with online confirmation and signature on delivery, while for other countries it includes tracking in the UK and a signature on delivery. Please contact me before purchasing if you would like to know more about the tracking information for your country.
Returns & Exchanges
I always want you to be happy with your purchase. If for any reason you are not satisfied with your items, you can return them in their original condition for a refund. Returns must be postmarked no later than 7 days after receiving.
Personalised items cannot be returned or exchanged.
If for any reason there is a problem with a personalised item, please let me know and I will be happy to work with you to find a solution.
Cancellations
Due to handmade nature of the products, I don’t accept cancellations.